Shipping, Returns & Refund Policy
At Grounded And Free, we're committed to providing you with the best shopping experience. This policy outlines our shipping procedures, return guidelines, and refund processes to ensure transparency and customer satisfaction.
Shipping Policy
Shipping Carriers
We ship internationally using reliable carriers to ensure your jewellery arrives safely:
Shipping Destinations
We currently ship to the following countries and regions:
Shipping Restrictions
Due to strict customs regulations and logistical challenges, we do not currently ship to:
We periodically review our shipping destinations and may add or remove countries based on customs regulations.
Processing & Delivery Times
All our jewellery is handcrafted with care. Please allow the following processing times:
| Service Type | Processing Time | Estimated Delivery |
|---|---|---|
| Standard Express | 7-10 business days (dispatch) | 7-14 days after dispatch |
| All Shipments | All shipments are processed as express service | |
Order Tracking: You will receive a tracking number via email once your order has been dispatched. You can use this tracking number to monitor your shipment's progress.
Customs and Import Duties
Important Notice: For international orders, all customs duties, taxes, and import fees are the responsibility of the buyer. We declare the full value of all shipments and cannot mark items as "gifts" or undervalue merchandise.
Returns Policy
Return Eligibility
| Condition | Return Window | Requirements |
|---|---|---|
| Manufacturing Defects | 15 days from received | Proof of defect required |
| International Returns | Case by case basis | Contact customer service first |
| Indonesia Returns | 15 days from delivery | Unworn, with original packaging |
How to Initiate a Return
- Contact our customer care team at customer.care@groundedandfree.com within the return window
- Provide your order number and reason for return
- Include clear photos if reporting a defect
- Wait for our return authorization and instructions
- Ship the item back to us using the provided instructions
Non-Returnable Items
The following items cannot be returned:
- Gift items (unless defective)
- Modified or personalized jewellery
- Items marked as final sale
- Items damaged due to customer misuse or improper care
- Items without original packaging and tags
Tip: Please try on your jewellery carefully and review product descriptions before wearing. Once worn, items cannot be returned unless there's a manufacturing defect.
Refund Policy
Refund Process
- Refunds are issued to the original payment method only
- Processing time: 3-5 business days after we receive and inspect the returned item
- You will receive an email confirmation once your refund has been processed
- Shipping costs are non-refundable unless the return is due to our error
- If a defect is confirmed to be from our end, we bear return shipping costs
Refund Timelines
| Payment Method | Processing Time | When You'll See Funds |
|---|---|---|
| Credit/Debit Card | 5-10 business days | Depends on your bank's processing time |
| PayPal | 1-3 business days | Typically within 24-48 hours after processing |
| Bank Transfer | 1-7 business days | Depends on international transfer times |
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item:
- Return the original item following our return procedure
- Once your refund is processed, place a new order for the desired item
- Contact us if you need assistance with the new order
Contact & Support
Need Help?
Our customer care team is here to assist you with any questions about shipping, returns, or refunds.
Email Support:
customer.care@groundedandfree.com
Response Time: We aim to respond to all inquiries within 24-48 hours during business days.
Websites:
www.groundednfree.com |
www.groundedandfree.com
Location: Bali, Indonesia
Our Commitment: At Grounded And Free, we stand behind the quality of our handcrafted jewellery. If you receive a defective item or are unsatisfied with your purchase for any reason covered by this policy, we'll work with you to make it right.
Shipping, Returns & Refund Policy
At Grounded And Free, we're committed to providing you with the best shopping experience. This policy outlines our shipping procedures, return guidelines, and refund processes.
Shipping Policy
Shipping Carriers
We ship internationally using reliable carriers:
Shipping Destinations
We currently ship to these countries and regions:
Shipping Restrictions
We do not currently ship to:
We periodically review our shipping destinations.
Processing & Delivery Times
All jewellery is handcrafted. Please allow:
| Service Type | Processing Time | Delivery Time |
|---|---|---|
| Standard Express | 5-10 business days | 7-14 days after dispatch |
| All Shipments | All are express service | |
Order Tracking: You'll receive a tracking number via email once your order is dispatched.
Customs and Import Duties
Important: For international orders, all customs duties, taxes, and import fees are the buyer's responsibility.
Returns Policy
Return Eligibility
| Condition | Return Window | Requirements |
|---|---|---|
| Manufacturing Defects | 15 days | Proof of defect |
| International Returns | Case by case | Contact us first |
| Indonesia Returns | 15 days | Unworn, original packaging |
How to Return
- Email us at customer.care@groundedandfree.com
- Provide order number and reason
- Include photos if needed
- Wait for return instructions
- Ship item back as instructed
Non-Returnable Items
- Gift items (unless defective)
- Personalized jewellery
- Final sale items
- Items damaged by misuse
- Without original packaging
Tip: Try on jewellery carefully before wearing. Once worn, items can't be returned unless defective.
Refund Policy
Refund Process
- Refunds to original payment method
- Processing: 3-5 business days
- Shipping costs non-refundable (unless our error)
- Email confirmation sent when processed
Refund Timelines
| Payment Method | Processing Time | When You See Funds |
|---|---|---|
| Credit/Debit Card | 5-10 days | Depends on bank |
| PayPal | 1-3 days | 24-48 hours after |
| Bank Transfer | 1-7 days | International transfer time |
Exchange Policy
We don't offer direct exchanges. To exchange:
- Return original item
- Wait for refund
- Place new order
- Contact us if you need help
Contact & Support
Need Help?
Our team is here to assist with shipping, returns, or refunds.
Email Support:
customer.care@groundedandfree.com
Response Time: 24-48 hours on business days.
Websites:
groundednfree.com |
groundedandfree.com
Location: Bali, Indonesia
Our Commitment: We stand behind our handcrafted jewellery. If you receive a defective item, we'll work with you to make it right.
