Warranty & Repair Care
Our commitment to you extends beyond the creation of your jewellery. We're here to ensure your precious pieces continue to bring you joy for years to come.
Our Promise to You
Every Grounded And Free piece comes with a 6-month warranty covering manufacturing defects. Should any such defect arise, we offer free repair or replacement—our commitment to quality and your peace of mind.
Timely Care
We understand that life happens. For issues beyond the 6-month warranty period, we offer compassionate repair services. Our artisans will lovingly restore your jewellery, ensuring it continues to tell your story.
Simple Process
Starting a warranty claim or repair is simple. Contact us with photos or video of the concern. We'll guide you through each step with care and transparency, keeping you informed throughout the process.
Understanding Your Coverage
What's Covered
- Manufacturing defects within 6 months
- Structural integrity issues
- Material flaws from craftsmanship
- Free repair or replacement for valid claims
Not Covered
- Natural wear including scratches
- Color fading over time
- Damage from accidents or impact
- Improper care or handling
- Loss or theft of jewellery
Loving Repairs Beyond Warranty
For jewellery damaged after the 6-month warranty period, or for issues not covered by warranty, we offer compassionate repair services. Our artisans approach each repair with the same love and attention as creating new pieces.
All costs for non-warranty repairs, including shipping both ways, are the responsibility of the customer. We'll provide a transparent estimate before any work begins, ensuring you're comfortable with the process.
To assess repair needs, we may request photos, videos, or the piece itself. Shipping costs for assessment are covered by the customer unless the issue is determined to be a manufacturing defect.
We're Here to Help
Email Support
customer.care@groundedandfree.com
For warranty claims, repair inquiries, or any questions about your jewellery care.
For quick questions and photo sharing. Please include your order number if available.
Our Process
- Contact us with details
- Share photos/video if needed
- We assess & provide options
- Repair with love & care
- Return to you, beautifully restored
Warranty & Repair
Our commitment to you extends beyond the creation of your jewellery. We're here to ensure your precious pieces continue to bring you joy for years to come.
Our Promise to You
Every Grounded And Free piece comes with a 6-month warranty covering manufacturing defects. Should any such defect arise, we offer free repair or replacement—our commitment to quality and your peace of mind.
Timely Care
We understand that life happens. For issues beyond the 6-month warranty period, we offer compassionate repair services. Our artisans will lovingly restore your jewellery, ensuring it continues to tell your story.
Simple Process
Starting a warranty claim or repair is simple. Contact us with photos or video of the concern. We'll guide you through each step with care and transparency, keeping you informed throughout the process.
Understanding Your Coverage
What's Covered
- Manufacturing defects within 6 months
- Structural integrity issues
- Material flaws from craftsmanship
- Free repair or replacement for valid claims
Not Covered
- Natural wear including scratches
- Color fading over time
- Damage from accidents or impact
- Improper care or handling
- Loss or theft of jewellery
Loving Repairs Beyond Warranty
For jewellery damaged after the 6-month warranty period, or for issues not covered by warranty, we offer compassionate repair services. Our artisans approach each repair with the same love and attention as creating new pieces.
All costs for non-warranty repairs, including shipping both ways, are the responsibility of the customer. We'll provide a transparent estimate before any work begins, ensuring you're comfortable with the process.
To assess repair needs, we may request photos, videos, or the piece itself. Shipping costs for assessment are covered by the customer unless the issue is determined to be a manufacturing defect.
We're Here to Help
Email Support
customer.care@groundedandfree.com
For warranty claims, repair inquiries, or any questions about your jewellery care.
For quick questions and photo sharing. Please include your order number if available.
Our Process
- Contact us with details
- Share photos/video if needed
- We assess & provide options
- Repair with love & care
- Return to you, beautifully restored
